Our aim is to make everything run as smoothly as possible for you, as a customer. Customer satisfaction is therefore what we want to realize for you every day.
However, it is possible that a human error has occurred or that something has gone wrong in the mail. You therefore have the guarantee to report this to us within two months after the situation has been established. If the defect is within the warranty, we will arrange for repair or replacement free of charge.
If it happens that something did not go as planned, we ask you to let us know first.
We are happy to look for a solution to the situation in order to continue to guarantee the highest possible satisfaction guarantee.
You can let us know by emailing or call +316 81285467 to let us know your situation.
If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via www.webwinkelkeur.nl/consumer/geschil
From 15 February 2016, it will also be possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the platform of the European Union. "