Warranty and complaints

Guarantee

Our aim is to make everything run as smoothly as possible for you, as a customer. Customer satisfaction is therefore what we want to realize for you every day.
However, it is possible that a human error has occurred or that something has gone wrong in the mail. You therefore have the guarantee to report this to us within two months after the situation has been established. If the defect is within the warranty, we will arrange for repair or replacement free of charge.

Complaints

If it happens that something did not go as planned, we ask you to let us know first.
We are happy to look for a solution to the situation in order to continue to guarantee the highest possible satisfaction guarantee.
You can let us know by emailing  or call +316 81285467 to let us know your situation.
If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via www.webwinkelkeur.nl/consumer/geschil
From 15 February 2016, it will also be possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the platform of the European Union. "

Blog

Willem 1 and his coinage


Contrary to what you might expect, King Willem I is not the first king of the Netherlands. That was Louis Napoleon. This younger brother of Napoleon Bonaparte was crowned king of Holland by the dictator pur sang. Lodewijk Napoleon had yet to win the heart of the Dutch. After centuries of being a republic, they suddenly became a monarchy.

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The Roman era and its coinage

Everyone has their own image of the Roman Empire. Perhaps known to you for the still existing aqueducts, the gladiators in the arena, the films about the Romans with their emperors, the weapons and armor or perhaps the big trade? But where did it all actually start?

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(Floor) investing with coins?


This old money enthusiast took that very literally, when this collector heard that it was also possible to invest your own toilet floor with old pennies from the guilder period. (Would you also like to make such a floor? Read the detailed version at the bottom of how you can also invest a floor with coins).

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